Shipping policy

Packages marked delivered but not received

If tracking shows your package as delivered but you have not received it, please check your delivery address, mailbox, porch, household members, and neighbors.

If you still cannot locate the package, contact us at fred@sirfredericks.com with your order number and tracking information. We will contact the carrier to request proof of delivery and an investigation.

If the carrier confirms that the package was lost, we will arrange a replacement or refund.